Shipping policy
We ship from Vancouver, Canada, to addresses in Canada and the United States.
Processing
Every hat is made by hand, so orders leave our hands within five to seven business days. Orders placed on a weekend or a Canadian statutory holiday are processed the next business day.
Delivery estimates
Three to five business days inside Canada. Five to eight business days to the United States. These are the carrier working estimates counted from the day the parcel ships, not guarantees. Weather and customs can add a day or two.
Rates
The Merino Wool Sauna Hat Collection, the box of five, ships free to both Canada and the United States.
Every other order is charged at checkout: 12 CAD standard or 20 CAD express within Canada, and 11.90 USD standard to the United States. The exact amount always appears before you pay.
Tracking
You get a confirmation email when the order is placed, and a second email with a tracking number when it ships. If the tracking number has not moved after three business days, write to us.
Customs, duties and import charges into the United States
A parcel travelling from Canada to the United States is an import and clears U.S. Customs on the way. The United States ended its 800 USD duty-free de minimis allowance in August 2025, so low-value parcels are no longer exempt. Any duties, import fees or state taxes assessed are the responsibility of the recipient, unless they were collected at checkout, in which case nothing further is owed on delivery.
Prices shown to visitors in the United States are in U.S. dollars. Prices shown in Canada are in Canadian dollars.
If a parcel is refused at the border, or comes back to us because import charges went unpaid, we refund the value of the goods less the shipping we paid in both directions.
Wrong or incomplete addresses
We ship to the address entered at checkout. If you spot a mistake, email us within a few hours of ordering and we will almost certainly catch it before the parcel leaves. Once it has shipped we cannot redirect it, and a parcel returned to us as undeliverable is refunded less the shipping cost.
Lost parcels
If tracking says delivered and the parcel is not there, check with your neighbours and your building, then write to us within seven days. We open a claim with the carrier and in most cases send a replacement while it is being investigated.
Contact
Saunatär
5550 Cambie St, Unit 206
Vancouver, BC V5Z 3A2
Canada
itembox@sendmex.info
+1 236-997-3000